11 Promising ContactMonkey Alternatives to Revolutionize Your Internal Communication and Employee Engagement

In the realm of internal communications, ContactMonkey has been a popular tool among businesses for its user-friendly interface, real-time analytics, and email tracking capabilities. The tool’s ability to seamlessly integrate with Outlook and Gmail has made it a top choice for many internal communication teams. 

However, after analyzing thorough customer reviews, we have found that users face some irks with ContactMonkey. ContactMonkey’s downsides include limited integration options, potentially high pricing, a lack of advanced features, a learning curve, and potential issues with customer support. Individual experiences may vary.  

In this article, we will provide an in-depth review of the top ContactMonkey alternatives for internal communications in 2024, considering factors like ease of use, collaboration features, and pricing. 

ContactMonkey In a Nutshell

ContactMonkey is an email tracking and analytics tool that helps users monitor and analyze their email communication. It offers features such as open and clicks tracking, templates, and engagement analytics to optimize email effectiveness.

Source: ContactMonkey

Key Features and Benefits of ContactMonkey

• ContactMonkey allows you to personalize emails and send them in bulk using their email client feature. 

• Users can save ‘frequently used emails’ as templates for future use which makes sending high-quality emails easier.

• The analytics dashboard in ContactMonkey provides detailed insights into email engagement metrics, including open rates, click-through rates, and reply rates.

• You can embed surveys in the email with ContactMonkey’s employee feedback feature. The surveys can include various question types such as multiple choice, rating scales, and open-ended questions so employees can answer quickly. 

• You get real-time analytics and reporting on survey results, giving insights into employee sentiment and engagement levels. You can track trends and monitor changes in employee feedback over time.

• Although the prime use case for ContactMonkey is internal communications, it can be used for email campaigns targeted at prospects and customers. ContactMonkey integrates with CRM such as SalesForce. 

Downsides

• ContactMonkey primarily focuses on email tracking and productivity and lacks more advanced features for team collaboration and communication.

• ContactMonkey has limited integration options with other tools and platforms.

• You can experience difficulty setting up the software if you already have an established legacy infrastructure. 

• Email formatting is glitchy, with fewer customization options; for example, you can’t add GIFs.

• There’s a huge learning curve to understand how your content is displayed. Sometimes a small change can send you back to square one. Then, you must rework the display settings of your content. 

Is a Free Trial Available? 

• Not mentioned on the website

Pricing

• Custom Pricing

Source: ContactMonkey Pricing 

When Does it Make Sense to Look for ContactMonkey Alternatives?

If you can relate to these, it’s time to look for ContactMonkey alternatives:

1. If you find that ContactMonkey lacks key features that are important for your organization, such as integrations with other tools or advanced analytics capabilities, it may be time to consider other options.

2. If the cost of ContactMonkey is prohibitive for your budget. It’s worth exploring other options that offer similar features at a lower cost.

3. If you and your team find it difficult to navigate and use ContactMonkey or are experiencing frequent technical issues, it may be time to consider a platform with a better user experience.

4. If your organization’s communication and collaboration needs have evolved, you may need a platform to support your current and future communication needs.

What to Look for in ContactMonkey Alternatives?

When considering alternatives to ContactMonkey, it’s essential to identify key features and functionalities that align with your specific needs. Whether it’s comprehensive integration options, advanced reporting capabilities, affordability, or seamless user experience, understanding what to look for in ContactMonkey alternatives will ensure you find a suitable solution that enhances your email tracking and analytics efforts.

• Top Features: Look for features like advanced analytics, personalization, gamification, and social intranet in ContactMonkey alternatives.

• Intuitive user interface: The new software should have a user-friendly interface that is easy to navigate and understand. This reduces your team members’ learning curve and improves the adoption rates of the new software.

• Customization: The new software should be customizable to meet your organization’s specific needs. This includes custom branding, permission settings, and personalized workflows. 

• Integrations: The new software must offer seamless integration with your preferred email client or CRM system to ensure compatibility and ease of use. The ability to integrate with marketing automation software, project management tools, or customer support systems shall be a plus. Robust integration capabilities will enable you to streamline your workflows and maximize the effectiveness of your email tracking and analytics across various platforms and use cases.

• Security: The new software should have robust security features to protect your organization’s sensitive information. This can include data encryption, access controls, and regular security updates. Look for security compliances such as GDPR, CCPA, and SOC 2.

• Customer Support: The new software should provide excellent customer support to help your team resolve any issues or challenges that may arise. You can look for a dedicated support team, a knowledge base, and online resources to ensure your team can continue communicating effectively.

Top ContactMonkey Alternatives in the Market

When exploring alternatives to ContactMonkey, it’s important to consider the range of features, customization options, and integrations offered by different tools. By comparing their offerings and pricing, you can select the most suitable tool for your organization.

Here are some top ContactMonkey alternatives to consider:

1. PeopleOne
2. Homebase
3. HubEngage
4. Chatter by SalesForce
5. Workvivo
6. Guru
7. Haiilo
8. Sociabble
9. Happeo
10. Bites
11. Netpresenter

ContactMonkey Alternative #1: PeopleOne

PeopleOne is an employee engagement software that lets your employee stay updated with everything in your organization. In addition, it has features to boost internal communication, increase productivity and employee morale. 

Source: PeopleOne

Key Features 

• PeopleOne lets you create content easily. It also allows employees to engage in small ways with comments, article contributions, likes, shares, and comments. 

• Easily communicate whenever you want from PeopleOne’s native mobile intranet app. In addition, your employees receive push notifications and alerts that keep them informed. 

• PeopleOne has discussion forums where your employees can converse about their favorite topics.

• PeopleOne lets you recognize and appreciate your employees’ work. You can celebrate their achievements by posting compliments on their social feed. 

• With advanced analytics, you stay up-to-date with everything that people talk about. You can even conduct polls to gather your employees’ opinions and make informed decisions. 

• PeopleOne acts as a centralized system for your business documents. Employees can easily access work-related information anytime they want.

• PeopleOne keeps track of FAQs in your organization so anybody – be it new hires or experienced staff – can solve their doubts within the platform.  

Downsides 

• You don’t get a dedicated product admin page. Instead, you must manage your product with a default admin page, making the process more difficult and time-consuming. 

• Connection issues occur while sharing files with teammates not on the same network.

• The user interface needs improvement. It’s challenging to change or remove features that are not in daily use.

Customer Reviews and Ratings

• G2 rating: 4.2/5
• Play Store rating: Not available 

Source: G2

Is a Free Trial Available?

• No, there’s no free trial.

Pricing: 

Custom pricing is applicable for all plans.

Source: PeopleOne Pricing

ContactMonkey Alternative #2: Homebase

Homebase is a software platform designed to streamline and simplify employee scheduling, time tracking, and team communication for businesses. It offers shift scheduling, clock-in/out functionality, team messaging, and task management. In a nutshell, Homebase aims to centralize workforce management processes and improve efficiency for businesses of various sizes and industries.

Source: Homebase

Key Features

• Like Facebook, Homebase has a built-in messenger that lets you send messages and create groups. You can add people easily to your group without asking for phone numbers or emails. 

• Send reminders and updates within Homebase and never miss a deadline. Homebase also lets you add notes to give specific instructions while scheduling a task. 

• Homebase lets you send or receive business documents within the platform. You receive a notification when somebody reviews or signs your documents. 

• Homebase lets you track employees’ performance with metrics like no-show rates or on-time rates. It tracks whether they’ve seen your messages or reviewed the schedules. 

• Homebase lets you manage shifts within the platform. For example, you can gather feedback on shift timings to ensure everybody is comfortable. Employees can also trade shifts and coordinate with whoever is covering for them.

• Homebase has a manager log where you can share information regarding the inventory, operations, and employees. Anybody can ask questions here, and you can provide solutions.

Downsides 

• You may encounter a bug in the software whenever you remove an employee from a team. In this case, you must delete the app and sign in again. 

• It’s difficult to toggle between multiple employees to check progress if you’re managing a big project. 

• It takes time to adjust notifications; you may get some irrelevant push notifications until it identifies your preferences. 

Customer Reviews and Ratings

• G2 rating: 4.2/5
• Play Store rating: 4.2 / 5  

Source: G2

Is a Free Trial Available?

• Yes, the basic plan is free for up to 20 employees. 

Pricing 

• Basic: Free
• Essential: $20/month
• Plus: $48/month
• All in one: $80/month

Source: Homebase Pricing

ContactMonkey Alternative #3: HubEngage

HubEngage is an employee communication and engagement platform that offers mobile apps, push notifications, surveys, gamification, and targeted content delivery to improve engagement, productivity, and retention. It’s customizable and used by companies across industries to communicate effectively with their employees.

Source: HubEngage

Key Features 

• HubEngage comes with automation features to translate and schedule content. These tools also let you automate notifications and reminders so nobody misses details. 

• With HubEngage, you get a branded employee communication app with a custom UI to engage with your employees. 

• HubEngage lets you segment employees based on department, location, and cost center. As a result, you can personalize your content for each segment and increase its relevance.

• HubEngage lets you create a knowledge base for all your employees. They can access policy, safety, security, operations, and other documents in PDF, presentation, word, and Excel formats. 

• HubEngage lets you customize and send email newsletters to all your employees. You can automate your email newsletters and send them daily, weekly, bi-weekly, or monthly.

• Advanced analytics in HubEngage allows you to understand employee sentiment. It analyzes how they consume your content and provides updates through charts and graphs. 

• HubEngage breaks the language barrier with 14+ languages, so you can create content in any language and reach your employees in their preferred language.

Downsides 

• Sometimes PDFs attached to the notices don’t open, making it hard to know what the notice is about.

Customer Reviews and Ratings

• G2: No reviews
• Play Store: 4.9 / 5

Source: Play Store

 Is a Free Trial Available?

• Not mentioned on the website

Pricing 

• Not mentioned on the website 

ContactMonkey Alternative #4: Chatter by Salesforce

Chatter by Salesforce is a social collaboration platform designed for businesses that allow employees to connect and communicate with each other in real time. It provides a centralized space for employees to share information, files, and data and to collaborate on projects, which can increase productivity and streamline workflows.

Source: Chatter 

Key Features

• You can connect all business processes with Chatter in one place. It lets you create support cases, chip in sales opportunities, and get project approvals with the platform. 

• Chatter comes with contribution scores that incentivize your employees to join the conversation. They can also create recognition badges for each other to celebrate achievements. 

• Chatter empowers your employees to foster innovation by facilitating group discussions. With features like file sharing, video integration, and inviting customers for their input, Chatter provides a platform for collaborative idea generation and feedback exchange.

• In Chatter, ‘Topics’ automatically gathers pertinent replies, comments, and files from groups, allowing you to showcase the latest content discussed within the community on any subject. It keeps you updated with relevant information and discussions.

• Chatter delivers personalized posts tailored to users’ interests, ensuring everyone receives a relevant feed based on their preferences.

Downsides

• The software sometimes lags, which delays the notification of any user. This creates bottlenecks in an emergency. 

• UI is not user-friendly, making navigating the software hard for your employees. 

• Sometimes, users can’t tag their contacts in the mobile app. 

• Many important features are available only in the premium plan, which increases the overall budget for your organization.

Customer Reviews and Ratings

• G2 rating: 4.1/5
• Play Store rating: 4.4 / 5

Source: G2

Is a Free Trial Available?

• Yes, a free trial is available. 

Pricing  

• For Salesforce Users: Free
• For non-salesforce users: $15/month 

ContactMonkey Alternative #5: Workvivo

Workvivo is an employee communication platform that helps companies connect and engage with their employees. With features like company news, updates, recognition, and integrations with other business applications, Workvivo streamlines the employee communication process.

Source: Workvivo

Key Features 

• Workvivo has a ‘public shoutout’ feature that lets you celebrate all employee achievements. Employees can nominate someone from their team to receive an award for exemplary work.

• Keep a tab on your employee engagement with insights like interaction tracking on posts, articles, and events. To understand detailed employee sentiment, you can conduct surveys within the platform. 

• Employees can collaborate and share knowledge by posting questions and answers on the modern intranet.

• Workvivo integrates with tools like Salesforce, Zoom, Google Drive, Teams, Slack, and Google Chats to connect your workflow across many channels and boost productivity.

• With Workvivo, you store all your business documents, news, and resources in one place. No more email threads and shadow IT; everything is available in one place.

Downsides 

• There are no emoticons like other tools to react to the posts.

• Sometimes the platform lags, and you see blank feeds. You need to refresh the page 2-3 times to get back the content. 

• The mobile application is buggy and lags on various occasions. 

• You can’t mute email notifications.

Customer Reviews and Ratings

• G2 rating: 4.9/5
• Play Store Rating: 4.2/5

Source: G2

Is a Free Trial Available?

• Not mentioned on the website

Pricing  

• Not mentioned on the website

ContactMonkey Alternative #6: Guru

Guru is a knowledge management platform that helps organizations centralize and share important information with their employees. It provides a single source of truth for company knowledge and allows employees to access the information they need to do their jobs effectively.

Source: Guru

Key Features

• Guru allows you to store and organize all your company knowledge in one centralized location, making it easy for employees to find and share information across teams.

• Guru allows you to verify the accuracy of the information, ensuring that the knowledge base is up-to-date and reliable. In addition, you can assign subject matter experts to review and approve the information, ensuring that it is accurate and relevant.

• Guru lets you share personalized content for each employee. For example, whenever an employee asks a question, Guru’s AI matches them with the right SME to answer their question. 

• Guru integrates with many popular tools such as Slack, Salesforce, and Microsoft Teams so your employees can easily access information from your existing workflow.

Downsides

• Some users have reported that Guru has a steep learning curve and can be difficult to use initially.

• Guru has limited customization options, which may not meet the specific needs of some organizations.

• Guru’s mobile app is not as feature-rich as its web-based platform, which may be a downside for some users.

• Guru’s free version has limited features and is unsuitable for larger organizations.

Customer Reviews and Ratings

• G2 rating: 4.7/5
• Play Store rating: Not available 

Source: G2

Is a Free Trial Available?

• Yes, a free trial is available for up to 3 users.

Pricing  

• Starter: Free
• Builder: $10/user/month 
• Enterprise: Custom pricing 

Source: Guru Pricing

ContactMonkey Alternative #7: Haiilo

Haiilo is an employee communication tool designed to help companies connect and communicate with their employees effectively. Haiilo also includes features for employee recognition and rewards and tools for managing tasks and projects.

Source: Haiilo

Key Features 

• Haiilo allows you to recognize and reward employees for their hard work and achievements. In addition, you can create custom rewards and recognition programs to motivate employees and boost their morale.

• You can create surveys and polls to gather feedback on various aspects of the organization, including employee engagement, job satisfaction, and workplace culture.

• With Haiilo, you can collaborate by creating teams and assigning tasks to team members to achieve common goals.

• Haiilo allows for multichannel communication between employees. You can communicate through chat, email, and video conferencing.

• Haiilo helps turn employees into brand advocates by enabling them to share company news and updates on their social media accounts. This enhances your company’s visibility and promotes your brand to a wider audience.

• With detailed analytics on employee engagement, you can identify areas of improvement and track progress over time.

• Haiilo integrates with many popular tools, such as Slack and Microsoft Teams. 

Downsides

• The mobile application has lesser features than the cloud. 
• The platform requires a learning curve, so it may be hard to set it up instantly. 

Customer Reviews and Ratings

• G2 rating: 4.6 / 5 
• Play Store rating: 3.0 /5

Source: G2

Is a Free Trial Available?

• Not mentioned on the website.

Pricing

• Custom Pricing   

ContactMonkey Alternative #8: Sociabble

Sociabble is a social media platform for enterprise-level companies that facilitates employee advocacy, communication, and engagement. Sociabble also features collaboration tools like group chats, forums, and polls to foster communication and teamwork.

Source: Sociabble

Key Features 

• Sociabble uses gamification to motivate employees to engage with your organization’s content. You can create challenges and competitions to encourage employees to participate and share your content.

• Classify your content based on your employees’ preferences. For example, you can create themed channels to share information with specific users. 

• Sociabble comes with a language translator so employees can consume your content in their preferred language. 

• Sociabble is a single hub for the whole organization where anybody can share information, ask questions and share feedback. 

• You can share information through employee apps, chat, push notifications, or newsletters. 

Downsides 

• Sociabble takes a long time to add new features. 

• The user interface is a tad bit difficult as compared to other software. 

• You can’t tag users on Sociabble. 

• You can’t share carousels and have to limit your content to GIFs and static posts.

Customer Reviews and Ratings

• G2 rating: 4.7 / 5
• Play Store rating: 4.5 / 5

Source: G2

Is a Free Trial Available?

• Not mentioned on the website.

Pricing 

• Not mentioned on the website. 

ContactMonkey Alternative #9: Happeo

Happeo is the perfect employee communication software for fast-paced companies. It comes with knowledge bases, communication gap analysis, and excellent integrations, making it one of the great ContactMonkey alternatives. 

Source: Happeo

Key Features 

• Happeo offers a social intranet that enables employees to collaborate, share knowledge, and communicate effectively within the organization.

• The platform provides a news feed that shows company updates, events, and important announcements.

• Happeo offers a range of collaboration tools, such as team calendars, document management, and project management. These tools help employees work together and manage tasks more efficiently.

• With Happeo, you don’t have to send manual invites to each employee. Instead, with the right permissions, it automatically lets people into the platform. 

• Teams in your organization can create separate hubs to discuss specific projects. 

• You can keep tabs on employee engagement with advanced analytics. For example, you get search keywords, time taken to find information, success rate, content reactions, impressions, and comments. 

Downsides

• You can’t schedule your content. 
• The platform lacks options to embed videos. 
• You need to compress GIFs and images before sharing. 

Customer Reviews and Ratings

• G2 rating: 4.5 / 5
• Play Store rating: Not available 

Source: G2

Is a free trial available?

• Not mentioned on the website

Pricing 

• Custom pricing  

ContactMonkey Alternative #10: Bites

Bites is an easy-to-use employee engagement tool that lets you train your frontline workers and facilitate communication. This tool doesn’t have a comprehensive toolkit like other tools in the list, but it’s user-friendly and lets you use the product for free. 

Source: Bites

Key Features

• Bites allows you to create customized surveys to meet your organization’s unique needs. For example, you can create surveys focusing on engagement, culture, leadership, and other important areas of your organization.

• Bites provides automated insights and actions based on the survey responses, which can help you identify areas for improvement and take action to address them.

• The tool also lets you track progress to see how your employee engagement levels change over time.

• You can create Tiktok style content on Bites to engage employees. 

Downsides

• Some videos take a long time to load, making it seem like your screen is frozen. 

• Another potential downside is the variation in instructor quality, which can impact your employees’ ability to gain knowledge. It’s possible that not all instructors on the platform are teaching experts, which can hinder the learning experience for some users.

• It lacks customization and branding features. As a result, most videos look very similar to Instagram and TikTok. 

Customer Reviews and Ratings

• G2 rating: 4.9 / 5
• Play Store rating: Not available

Source: G2

Is a Free Trial Available?

• Yes, a free trial is available.

Pricing

• Custom Pricing  

ContactMonkey Alternative #11: Netpresenter

Netpresenter is a communication software platform designed to help organizations improve internal communication and increase employee engagement. It provides various tools for sharing important news, updates, and alerts across multiple channels, such as desktops, mobile devices, digital signage, and social media. 

Source: Netpresenter

Key Features:

• Netpresenter offers digital signage solutions, which allow companies to display customized messages, videos, and news on screens in public areas, such as lobbies and break rooms. This feature helps to keep employees informed and engaged with important company news and updates.

• Employees can receive crucial messages directly on their desktops by utilizing desktop alerts. This feature proves especially beneficial for time-sensitive communications, such as emergency notifications.

• Netpresenter offers a mobile app that allows employees to stay connected and informed on the go. The app provides the same features as the desktop version, including news, alerts, and other important information.

• You can create and distribute customized newsletters to your employees using Netpresenter. 

• Your employees can share their thoughts and ideas on a social wall feature. This feature encourages collaboration and communication among employees.

• You can create interactive quizzes and surveys using Netpresenter. This feature is a great way to engage employees and gather feedback on company initiatives.

Downsides:

• The software can be complex to set up and use, which may require additional training.

• Some users have reported issues with the mobile app, such as slow performance and difficulty navigating the interface.

• Netpresenter does not integrate with as many third-party tools as other employee engagement software solutions.

Customer Reviews and Ratings

• G2 rating: 4.5 / 5
• Play Store rating: Not available 

Source: G2

Is a Free Trial Available?

• Not mentioned on the website

Pricing 

• Custom Pricing

Source: Netpresenter Pricing

Parting Thoughts

By delving into these 11 ContactMonkey alternatives, you not only expand your options for advanced email tracking but also unlock diverse employee engagement features. Discover the ideal solution to elevate both internal communication and overall workforce productivity.