Ever since Covid made everyone turn online, remote work is becoming a new norm. Leaving the traditional offline hiring behind, interviews are now conducted online to save both recruiter and candidates’ time.
But doing so isn’t as easy as it sounds. Companies are looking to hire top talents remotely but using video interviewing software that can make their recruitment process easier and more effective.
Keeping up with that – there are various video interviewing platforms have been built. In fact, the video interviewing software market size was valued at $536.86 million and is expected to reach $246.32 million in 2030.
Not only video interview platforms were built, but also some communication software that can help businesses connect to their audience.
One such platform is Talkdesk which helps businesses provide better customer service. Though it provides some beneficial features such as call recording, analytics, and workforce management, it lacks some.
Its high pricing and lack of features & functionalities have become the reason that small-sized business owners are looking for Talkdesk alternatives that can not only help you in communicating with customers but also assess the top-tier candidates from around the world!
Here, we have curated a list of the top 6 efficient communication software that you can look out for without breaking your budget.
So let’s dive in!
Talkdesk in a Nutshell
Talkdesk is a cloud contact center platform that helps organizations deliver modern customer service that helps businesses and customers engage with one another. Their goal is to support businesses globally to provide better customer experience using any channel and drive profitability, customer satisfaction, and cost savings.
Features
- Automatic Call Distribution (ACD): This system routes incoming calls to the suitable agents based on predefined rules, such as skill-based routing or availability. This ensures that the customers are connected to the right person, resulting in improved efficiency and customer satisfaction.
- Interactive Voice Response (IVR): The IVR feature enables setting up custom automated menus to greet and route callers to the appropriate department or self-service options. IVR reduces waiting time and provides customers with self-help options.
- Omnichannel communication: Businesses can engage with customers across multiple channels, including voice calls, emails, chat, SMS, and social media platforms.
- CRM Integration: Talkdesk integrates with popular customer relationship management (CRM) systems to provide agents with relevant customer information and a unified view of interactions.
Pros
- It is versatile and easy to use.
- Helps in generating reports quickly.
- Convenient to manage and organize the data.
- Provides routine upgrades to system components, making it easier for supervisors and agents to handle calls efficiently.
Cons
- No skills-based routing within a group.
- Delays ticket generation and automation.
- Difficulty in analyzing and filtering real-time data on dashboards.
- Authentication duration is too short. The session expires in just a moment.
- Improper salesforce integration. Users say there are issues in synchronizing data between two systems.
Pricing
Talkdesk follows the 3+1 pricing model:
- CX Cloud Essentials ($75USD – Per user, per month)
- CX Cloud Elevate ($95 USD – Per user, per month)
- CX Cloud Elite ($125 USD – Per user, per month)
- The experience cloud package (based on industry)
Customer Review
Talkdesk Review by Danielle K., Customer Service Agent
Demo Video
Customer Support
- Contact and chat support
Features to Look for in Talkdesk Alternatives
When searching for a Talkdesk alternative, it’s important to consider the specific requirements of your small business. Here are some key features that you should look for when evaluating other options:
- User-friendly interface: A user-friendly interface is essential for easy and efficient customer support interactions. Look for an alternative that has a clean, intuitive interface that is easier to use and navigate.
- Customization option: Your business may have unique requirements in terms of call routing, IVR menus, or reporting metrics. Make sure that the alternative you choose allows sufficient customization.
- Integration with other tools: Most businesses rely on multiple tools such as CRMs, help desks, or marketing automation software. Make sure you choose a Talkdesk alternative that can integrate seamlessly with other tools.
- Flexibility and Scalability: As small business would grow, so will their customer support needs. The ideal Talkdesk alternative should be flexible enough to accommodate changing demands while remaining cost-effective.
- Reliable customer support: Ensure the tool offers reliable customer support in case issues arise during the setup or operation of the system.
When you take care of these features, don’t forget to check up on the pricing feature so as to fit into the company’s budget perfectly.
By carefully assessing these features among various alternatives available in the market today, you will be able to find an option that best suits the unique needs of your small-sized business at an affordable price point!
Top Alternatives of Talkdesk
- HireVue
- eZHire
- Jobma
- Ducknowl
- Birbal
- Willo
| Talkdesk | HireVue | eZHire | Jobma | Ducknowl | Birbal | Willo | |
| Rating | 4.4/5 | 4.1/5 | 4.3/5 | 4.7/5 | 5/5 | 4.8/5 | |
| Pricing | $75/ month | Starts at $35K | Starts at $49/month | Provides custom quote | Only pay for what you use | Starting from $2.7 per interview | Starts at $75/month |
1. HireVue
Founded in 2004, HireVue is a recruitment software that allows hiring managers and recruiters to screen candidates and conduct live interviews online. The platform offers high-quality audio and video and allows users to schedule interviews and send invites to candidates. The company offers human resource management solutions to source and onboard candidates.
Features of HireVue
- Structured interviews: Enables structured interviews to give candidates an equal opportunity to demonstrate their qualifications. It empowers recruiters and hiring managers to build structured interview templates with consistent competitive measures.
- Conversational AI: The tool drive candidate engagement and automated workflows that fastens hiring, unlock recruiter productivity and create a seamless experience for recruiters, candidates, and hiring teams.
- Assessments: Create game-based assessments to identify critical competencies, and understand individual cognitive skills and behavioral traits relevant to job performance.
- Workflow automation: Set rules for each role to remove schedule complexities. Make qualified candidates move ahead to the next step of the process automatically with workflow automation.
Pros
- Automation makes everything seamless for recruiters
- Great to screen large quantities of candidates in less time.
- Great tool for recruitment as it includes videos + questions along with feedback – something most recruiters look for.
Cons
- Its interface is quite confusing for first-time users.
- No accuracy and reliability over the computer-generated scores.
- Because of the use of AI technology, it is not suitable to use for the selection process.
Pricing
- Starting price: $35,000 per month
- Free trial: Not available
Customer Review
Customer Support
- Chat
Case Study:
By using HireVue, Great Southern Bank’s screening time was reduced to 60%, hired 43% faster than before and were able to hire candidates with a satisfaction score of 87%. “The reduction in time-to-hire has allowed us to remain competitive in a very tight job market, says Helen Brady, Talent Acquisition Specialist.
2. eZHire
Ever since digital video interviews came into existence, recruiting candidates has never been easier. eZHire is a one-way video interview platform that offers it all. It reduces time to hire, increases convenience, efficiency, recruiter productivity, and more. This platform does all the legwork for you. You don’t have to spend endless hours scanning resumes for keywords and other criteria for candidates who are not a potential fit. You can easily review and assess candidates with ease from the platform that includes everything of your choice.
Features of eZHire
- Customizable questions: Tailor your interview questions to suit your specific requirements. eZHire enables you to create and customize interview questionnaires, ensuring that you gather the information you need from candidates.
- Branding: Maintain consistency and reinforce your brand identity throughout the hiring process. eZHire allows you to customize the interview interface with your company logo, colors, and branding elements.
- Video messaging: Enhances communication with candidates through eZhire’s video messaging feature. You can easily send pre-recorded video messages to provide updates, set expectations, or ask follow-up questions.
- Interview evaluation: Make informed hiring decisions with eZHire’s interview evaluation capabilities. Share interview recordings and evaluations to collaborate with a team.
- Analytics and reporting: Track metrics such as interview completion rates, candidate response times, and overall candidate performance.
- Professional screening: Create a screening questionnaire to filter out unsuitable candidates based on specific criteria. This will help you focus your time and focus your time and resources on qualified candidates, expediting the hiring process.
Pros
- eZHire is quite an affordable tool for small-business owners. Its pricing starts at $19/month, which is slightly lower than the other tools mentioned.
- It has a team of professional screeners and AI capabilities, helping you narrow the pool of candidates and providing the top talent!
- It enables candidates to set up a video profile, a huge plus as it will help you identify the candidate’s personality and have a word about it.
Cons
- eZHire does not offer as many features as you would want to use. One of the main features that it lacks is offering group interviews or live interviews.
- The tool doesn’t have a mobile app. Users can only access it from a desktop or laptop computer.
- There are no phone or chat support options, users must have to submit tickets for help.
Pricing
EZHire offers 4 different pricing plans tailored to your business and current recruitment needs:
- The Starter plan: $49/month for upto 10 users.
- The Silver plan: $149/month for upto 25 users.
- The Gold plan: $499/month for upto 50 users.
- The Platinum plan: More personalized that comes with specific functionalities and a customized quote, depending on your business needs.
Free trial
Available for 30-day
Demo Video
Customer Review
Customer Support
- Email & Contact
3. Jobma
Jobma is a cloud-based video interviewing solution that offers tools for candidate screening, video sharing, and organization branding. It enables employers to upload and record introductory videos for their organization, which works as a branding tool.
Features of Jobma:
- On-demand interviews: Employers can review candidates’ profiles, video resumes, and prerecorded answers to interview questions. The on-demand interview allows candidates to prepare and record video responses at their own convenience.
- Live interviews: You can conduct live interviews one-on-one or as a video conference call. It has a recording feature that can be helpful later on to share and review interviews.
- Flexible scheduling: It has a scheduling tool integrated with Microsoft Outlook’s calendar that keeps all appointments organized and visible to the entire team.
Pros
- Multiple options to customize video interviews
- Screen sharing for engaging the recruitment process
- Easy to share writing samples during the interview
Cons
- Scheduling is quite confusing for live video interviews. Takes a while to get Outlook to sync with the Jobma calendar.
- Doesn’t work natively on the mobile phone. The app download is a must. There’s a problem with playing videos on the mobile browser.
- You can’t download the interview in case you want to review the interview offline.
Pricing
To get the exact pricing quote of Jobma, you would have to fill up the details of the organization.
Free trial
You need to make a request for a free demo.
Customer Review
Customer support
- Email & Chat
4. Ducknowl
Ducknowl is a talent screening & assessment platform that will help you screen candidates quickly. You can reduce the hectic recruitment process by 80% and eliminate the need for lengthy, follow-up interviews that hang up candidate experience.
Features of Ducknowl
- Resume parsing: The tool screens out candidates’ resumes and presents a list of top candidates in less time.
- Video interviewing: Identify candidates’ soft skills with video interviewing and share results with your team quickly.
- Skill assessment: Select from the platform’s test bank or provide your own custom test to assess and validate candidates.
- Audio screening: You can easily conduct audio interviews to screen and select candidates for your job.
- Video texting: Send video text messages to all the applicants to inform candidates about the job and engage them.
- Video job description: Create your own video job description to engage more candidates and set your job posting apart.
Pros
- The anti-cheating software is a huge plus.
- Great for initial screenings and tracking metrics.
- Its advanced resume parsing feature makes resume screening more efficient for recruiters.
Cons
- It lacks some critical technical assessments.
- Doesn’t have a live coding test, so not a good option to recruit technical roles.
- Doesn’t have the ability to post on job boards from DnO.
Pricing
Like every other tool, you don’t have to pay on a monthly basis. Ducknowl follows the pricing model – “only pay for what to use”.
Free trial
Available
Customer Review
Customer support
- Chat
Demo Video
5. Birbal
As the name justifies, the platform follows the tagline “Always right”. With Birbal, there’s very less chance you will hire candidates who aren’t a good fit. It is a Video Interview Talent Analytics platform that’s backed with AR technology, resulting in automated screening, sourcing, and interviewing candidates asynchronously to find the best fit for your organization.
Features of Birbal
- Bulk JDs: With Birbal, you can use Birbal to develop multiple job descriptions using our recruitment platform’s preset templates. You can post and manage your JDs’ on multiple job boards with a few clicks from a single platform.
- Asynchronous interviews: Automate the entire scheduling process and invite bulk candidates to appear for interviews simultaneously.
- Flexible: No more time-consuming and intuition-based interviews. Candidates can record their answers to your preset questionnaire and upload them on the platform’s cloud servers for easy access and playback.
- Data-driven and actionable insights: You don’t have to rely on intuition anymore. Get AI, Natural Language Processing, Speech, and facial recognition-backed reports on candidates’ cognitive, behavioral, and performance abilities.
Pros
- The tool utilizes AI and NLP technologies that provide comprehensive insights for better decision-making.
- It provides data-driven insights and reports that can be shared with the hiring team, facilitating collaborative and real-time decision-making.
- It automates several aspects of recruitment priceless, saving a significant amount of time for recruiters.
- Adds video interviews to your hiring process at scale
Cons
- It relies on the accuracy and reliability of AI algorithms and technologies, technological glitches may impact the quality of candidate assessment results.
- The use of facial recognition and other technologies would raise a concern about privacy and bias in the assessment process.
Pricing
Free trial
Available for 14 days
Customer Support
- Chat form
Demo Video
6. Willo
Willo can be your cost-effective way to screen candidates at scale. All those traditional hiring practices are expensive and time-consuming. Reduce your budget to zero and hiring overhead with Willo’s candidate screening software.
It makes your interview process easily accessible for candidates, so both your business and candidates benefit. The tool puts user experience at the forefront, building a seamless platform for candidates and recruiters alike.
Features of Willo
- Supports CV, resume, or portfolio upload with a file size of 25 MB.
- Includes intelligent question generator that suggests industry-leading questions that are scientifically proven to get better answers.
- You can share your shortlisted candidates’ video interviews with your colleagues and clients so they can review, rate, and drop comments.
Pros
- GDPR compliance
- Transparent and affordable pricing
- Supports foreign languages such as Arabic, Chinese, and Hindi.
- Asynchronous video interviews saves your time and allow you to assess candidates’ skills.
Cons
- Setting up integrations for the first time is difficult.
- They don’t have real-time 1:1 video interviews.
- Its native ATS integrations are limited to <10 ATS’s as of now.
- No mobile app is available for the tool, but does have a mobile-optimized experience.
Pricing
Free trial
Available for 15 days.
Customer Review
Customer Support
- Email & Chat
Demo Video
Case Study
- By using Willo, UK-based InHealth was able to save over 1,000 hours of candidate screening time in the 12 months, as Matthew Smith, the Head of International Resourcing estimated.
- airBaltic, a Europe-based company that struggled to manage over 40% of their applications, with Willo, they were able to screen 100+ candidates a week.
Final Words
Talkdesk is undoubtedly an excellent call center solution; however, it may not be suitable for all your businesses due to its pricing plans or feature limitations.
Fortunately, several viable alternatives exist in both free and paid categories that could cater perfectly well to your enterprise’s needs.
When searching for a good replacement option – whether you’re looking at a low-priced solution like Willo or seeking more comprehensive platforms like HireVue – ensure that you weigh up each option’s pros and cons carefully so that you can make an informed decision about which provider will work best according to your company’s size requirements and goals!
