When businesses compare Nextiva, RingCentral, and Enghouse Interactive for contact center solutions, the decision can be challenging since each platform offers unique strengths to support different operational needs.
Nextiva’s Contact Center is known for its easy-to-use interface and AI-driven analytics, which make it ideal for scaling customer engagement. RingCentral’s RingCX offers smooth integrations and unified communication features, which are great for teams needing seamless workflows.
Enghouse Interactive’s CCaaS focuses on security, customization, and AI-driven analytics, offering flexible deployment and advanced contact center control for businesses of all sizes.
Let’s start by comparing Nextiva, RingCentral, and Enghouse CCaaS side-by-side. We will then explore each platform’s features in-depth and examine customers’ perspectives.
Side-by-Side Comparison: Nextiva vs. RingCentral vs. Enghouse CCaaS
To guide your decision, we focused on three key aspects: European business leaders’ preferences, such as data security and multilingual support; critical factors influencing their choices; and thorough research to address every potential question a European business leader might have.
| Comparison Factor | Nextiva Contact Centre | RingCX | Enghouse CCaaS |
| Industry Experience of Parent Company | Nextiva was established in 2008 and has 16 years of industry experience. | RingCentral, founded in 1999, offers 25 years of expertise in the industry. | Enghouse Systems Limited, founded in 1984, brings 40 years of experience. |
| Public/Private Parent Company | Private | Public | Public |
| Data Security & Compliance | HIPAA, HITRUST, PCI DSS, GDPR, CSA | SOC 2, HIPAA | ISO 27001, HIPAA, GDPR, PCI DSS, and SOC 2 |
| Cloud Infrastructure | Operates on its proprietary cloud infrastructure | Proprietary RingCentral cloud platform | Leverages the robust cloud infrastructures of IBM, Microsoft Azure, and AWS |
| Localisation & Multilingual Support | Nextiva provides support in English, Spanish, French, and Portuguese languages. | RingCX offers multilingual support, including English, French, Italian, Spanish, and German. | Enghouse CCaaS supports languages, including English, Spanish, French, German, Italian, Portuguese, Japanese, Korean, Arabic, and Chinese |
| AI Capabilities | Generative assist, dynamic scripting, virtual assistants. | AI-powered virtual agents, real-time coaching, automation. | AI-driven monitoring, virtual agents, automated agent evaluation, agent assist, and coaching. |
| Proven Success Stories | Emergia: Increased voice channel efficiency by 154% with Nextiva Contact Center’s omnichannel solution. | Glory Global Solutions: Saved 30%+ on costs and centralized global telephony with RingCentral Contact Center, enabling seamless global operations. | Cyprus Airways: Improved customer satisfaction and agent morale while scaling operations to support growth to 30 destinations with Enghouse CCaaS |
| Pricing (Per User/Month Billed Monthly) | Essentials: €120 Professional: €147 Premium: €184 | Starts at £52 for core features, with costs rising for additional features | Standard: €99 Advanced: €119 |
| Environmental Sustainability | CarbonFree® Partner program. | Net-zero emissions at its UK office. | Enghouse Systems, the provider of Enghouse CCaaS, prioritizes ESG through cloud efficiencies, resource optimisation, and a Corporate Governance Committee. |
| Presence in Europe | Presence in Europe with offices located in: United Kingdom and Ukraine (Kyiv) | Presence in Europe with offices located in:United KingdomFranceNetherlandsIreland | Presence in Europe with offices located in: United KingdomGermanyFranceSwedenItalySpain |
Nextiva Contact Center
Nextiva Contact Center is a highly rated AI-driven omnichannel platform that seamlessly connects voice, chat, email, and social media and ensures 99.99% uptime. The platform integrates with CRMs, WFM tools, and social platforms for streamlined operations.
Why Do Customers Love the Nextiva Contact Centre?
- Users have praised its ease of design and implementation.
- Users like the scalability and flexibility of Nextiva’s cloud-based solution, which adapts effortlessly to their evolving needs.
Why May Customers Not Choose Nextiva Contact Centre or Switch to an Alternative?
- While Nextiva is quick to set up, some users report challenges down the line, such as issues with configuring call flows. Those without technical expertise might find it difficult to handle the setup correctly.
- The mobile app, particularly iOS, has been a letdown for users. It’s reported to be unstable, with frequent crashes and issues like calls not ringing, deleted voicemails reappearing, and other persistent bugs.
RingCX
RingCX by RingCentral, trusted by leading enterprises and prominent brands, is an AI-first contact center solution that unifies voice and 20+ digital channels. It integrates with CRMs, ERPs, and productivity apps and delivers 99.5% uptime service availability, according to its latest update.
Why Do Customers Love RingCX?
- RingCX users appreciate its straightforward installation process and responsive customer support, making setup and ongoing use hassle-free.
- Many users value the variety of online training tools with Q&A support, which helps them quickly learn and adapt to the platform.
Why May Customers Not Choose RingCX or Switch to an Alternative?
- Some users feel the platform’s customization options are limited, and navigating its complexities can be challenging, impacting overall efficiency.
- RingCX restricts calling to individuals outside the CX platform, creating issues for companies with multiple systems. Users also report that this limitation was not adequately communicated during implementation, leading to unexpected challenges.
Enghouse CCaaS
Enghouse CCaaS is a cloud-based contact centre solution serving over 10,000 customers worldwide. It offers flexible deployment and 99.95% uptime for reliable operations. The platform supports AI-driven automation and integrates with CRMs, workforce management tools, and digital communication channels to improve efficiency and customer interactions.
Why Do Customers Love Enghouse CCaaS?
- SMEs appreciate its simple and efficient contact center setup, allowing them to operate without complex support tools.
- Users value its integration with live chat, social media messengers, and self-service platforms, making it easy to connect with customers and implement alongside existing systems.
Why May Customers Not Choose Enghouse CCaaS or Switch to an Alternative?
- Some users find the subscription model complicated, requiring add-ons to access the full features, and prefer an all-inclusive package.
- Others note the lack of Microsoft Excel integration, which can be a limitation for teams relying on it for data management.
Wrapping Up
All three platforms leverage AI-powered capabilities, but the best choice depends on business priorities. Companies that value seamless integrations may find Nextiva and RingCX more aligned with their needs, while those requiring strong compliance, multilingual support, and flexible deployment may prefer Enghouse CCaaS.
Nextiva and RingCX offer robust solutions for businesses focused on scalability and omnichannel capabilities. Enghouse CCaaS might benefit businesses with complex security and compliance requirements.
Each alternative has unique strengths. The right decision depends on your operational needs, technology ecosystem, and long-term business strategy.
Disclaimer – The insights presented in this article are sourced exclusively from publicly available information and customer reviews. Feel free to reach out if you require any modifications or updates to the content.
